Gericke Web Development – Terms and Conditions
1. Introduction
These Terms and Conditions govern the provision of web development, hosting, and maintenance services by Gericke Web Development (“we,” “us,” or “our”) to our clients (“you” or “your”). By engaging our services, you agree to be bound by these terms.
2. Services Offered
Monthly
We offer various packages, including but not limited to:
Basic Package: Single-page website design and hosting.
Essential Package: Multi-page website design and hosting.
Advance Package: E-commerce website design and hosting.
- Once – Off: This includes your basic website design and development and is limited comapred to
Detailed descriptions of each package are available at www.gerickewebdev.co.za/packages.
2. Services Offered
We offer various packages, including but not limited to:
Basic Package: Single-page website design and hosting.
Essential Package: Multi-page website design and hosting.
Advance Package: E-commerce website design and hosting.
- Once – Off: This includes your basic website design and development and is limited comapred to
Detailed descriptions of each package are available at www.gerickewebdev.co.za/packages.
3. Payment Terms
- Invoices are issued monthly on the same date as your start-up date, and must be within the grace period or a late fee will be applied for each day missed.
Grace Period: A 4-day grace period is provided after the invoice date.
Late Fees: Post grace period, the following late fees apply:
Basic Package: R10 per day.
Essential Package: R20 per day.
Advance Package: R50 per day.
Service Suspension: Services may be suspended if payment is not received within 7 days post due date.
4. Hosting and Domain Management
Hosting: We provide hosting services as part of our packages.
Domain Registration: If your hosting and maintenance is managed by Gericke Web Development, your domain will be registered under our name to ensure reliable service and the ability to manage technical aspects efficiently.
Ownership of the domain can be transferred to you upon written request, provided that all outstanding invoices are paid in full.
This structure allows us to temporarily disable services (such as hosting or website access) in the event of non-payment.Transfers: Transferring hosting or domain services requires a 30-day written notice.
- Please note: We are not liable for any hosting-related fees or issues if the website is not hosted under our services or if we do not retain primary ownership or access to the hosting account.
5. Domain Ownership
If your hosting and maintenance fees are managed by us, the domain will be registered under Gericke Web Development as the account holder.
Full ownership of the domain can be transferred to the client upon written request, subject to all outstanding invoices being paid in full.
This policy ensures we are able to manage the domain and hosting services effectively, and temporarily disable the website in the event of non-payment if necessary.
6. Intellectual Property
Ownership: Upon full payment, you own the website’s content and design.
Licensing: We retain the right to showcase the project in our portfolio and Social Media posts, unless you request otherwise in writing.
7. Client Responsibilities
Content Provision: You are responsible for providing all necessary content, including text, images, and other media, in a timely manner.
Approvals: Timely feedback and approvals are essential to meet project deadlines.
8. Limitation of Liability
We are not liable for:
- Losses due to service interruptions beyond our control.
- Data loss; clients are advised to maintain backups. (unless included in Monthly Package)
- Damages resulting from unauthorized access to your website.
9. Termination
By Client: You may terminate services at any time with a 30-day written notice. Please note that a termination fee may apply, particularly if you end the agreement before the minimum service period or during an active monthly billing cycle.
By Us: We reserve the right to terminate services for non-payment or breach of terms.
Post-Termination: Upon termination, all services will cease, and any outstanding payments become immediately due.
10. Privacy and Data Protection
We adhere to the Protection of Personal Information Act (POPIA) and are committed to safeguarding your personal information. For details, refer to our Privacy Policy at www.gerickewebdev.co.za/privacy-policy.
11. Amendments
We may update these Terms and Conditions periodically. Clients will be notified of significant changes via email, invoices or our website. Continued use of our services constitutes acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
13. Contact Information
For any queries or concerns regarding these Terms and Conditions, please contact us via:
Gericke Web Development
Email: info@gerickewebdev.co.za
Email: gerickewebdevelopment@gmail.com
Phone: +27 82 618 6676
14. Refund Policy
Please note that we do not offer refunds for services rendered. The payments made to Gericke Web Development are used to cover the ongoing costs related to hosting, domain registration, and other necessary website services.
As we do not make a profit at the beginning of each project, offering a refund would not be financially feasible.
If you have any concerns or require adjustments to your website, we are happy to discuss them with you and work towards a solution.
15. Once-Off Web Design & Development
- This service includes the design and development of a basic website as per the client’s initial requirements. It does not include ongoing maintenance, updates, hosting, or support unless otherwise agreed in writing.
- Payment: A 50% deposit is required to begin work, with the remaining 50% due upon final delivery. The website will not go live until full payment is received.
- Revisions: If changes are needed after we hand over the website, this will result in being charged a fee according to what needs to be done.
- Ownership: Upon final payment, the website and its content become the client’s property and responsibility (we will not be reliable for any issues or changes after website hand over).
- Support & Maintenance: This service does not include future technical support, security updates, or content updates. Clients who wish to retain these services are encouraged to move to a monthly maintenance plan. if you wish to upgrade to this package please feel to contact us.
16. Service Level Agreement (SLA)
At Gericke Web Development, we are committed to providing high-quality services and timely project delivery. Our Service Level Agreement includes the following:
Response Time:
All support requests will be acknowledged within 24-48 hours during business days (Monday to Friday).
In case of urgent issues (e.g., website downtime), response time may be faster, depending on the severity.
Project Timelines:
For web design and development, an estimated timeline will be provided before project commencement. Delays due to unforeseen circumstances will be communicated promptly.
We strive to complete projects on time but may adjust timelines due to client feedback, scope changes, or other factors beyond our control.
Website Hosting & Maintenance:
Hosting services and maintenance will be provided as per the agreed contract. We ensure that your website remains accessible and updated, barring any technical issues beyond our control (e.g., server outages).
Performance & Uptime:
We ensure a 99% uptime for websites hosted through our services. Any downtime will be promptly addressed.
Availability of Support:
Regular support will be available during business hours. Additional support outside of these hours may incur extra charges/slower response time.
17. Dispute Resolution
In the event of any disputes, disagreements, or claims arising from this agreement, both parties agree to resolve the matter through the following process:
Negotiation:
Both parties will attempt to resolve the dispute through direct negotiation within 14 days of the dispute arising.
Mediation:
If the dispute cannot be resolved through negotiation, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator. The costs of mediation will be shared equally between the parties.
Arbitration:
If mediation is unsuccessful, the dispute will be submitted to binding arbitration in accordance with the rules of the [Arbitration Body] in South Africa. The decision made by the arbitrator will be final and binding.
Legal Fees:
In the event that legal action is necessary, the prevailing party in the dispute will be entitled to recover reasonable attorney’s fees and costs.
18. Search Engine Optimization (SEO)
SEO Services Provided:
Gericke Web Development offers SEO services as part of our website development and maintenance packages. These services include, but are not limited to, keyword research, on-page SEO (such as optimizing content and meta tags), and initial setup of SEO tools (Google Analytics, Search Console, etc.).SEO Performance & Rankings:
We make reasonable efforts to optimize your website for search engines; however, we cannot guarantee specific rankings, traffic, or results, as SEO performance is influenced by various external factors (such as search engine algorithms, competition, and content trends). Results may take time, and rankings are subject to change.Client Responsibilities:
SEO performance depends on the quality of content, backlinks, and user engagement. We recommend that clients continuously update and optimize their website content for the best results.SEO Limitations:
SEO efforts are focused on organic search results. We do not offer guarantees related to paid advertising (e.g., Google Ads) unless explicitly agreed upon in the service package.SEO Monitoring & Reporting:
SEO results will be monitored and reported periodically, and updates will be provided. Additional SEO work or campaigns beyond the scope of the initial agreement will incur extra charges.
19. Website Maintenance Package
Basic (Single Page Website) Maintenance:
The maintenance package for single-page websites includes:
Monthly content updates (up to 2 hours of work per month)Basic security updates for software/plugins
Backup services
Uptime monitoring (checking website status)
Essential (Multiple Page Website) Maintenance:
The maintenance package for multiple-page websites includes:
Monthly content updates (up to 4 hours of work per month)
Security patches and plugin updates
Backup services
SEO optimization (basic adjustments)
Uptime monitoring
Performance monitoring (website speed check and improvements)
Advanced (E-commerce Website) Maintenance:
The maintenance package for e-commerce websites includes:
Monthly content updates (up to 8 hours of work per month)
Security patches and plugin updates
Backup services
SEO optimization (basic adjustments)
Performance monitoring (speed and functionality checks)
Order tracking & payment gateway monitoring
Uptime monitoring and proactive bug fixing
User experience improvements (product page updates, checkout optimization)